Shipping & Delivery
Dressage arenas usually ship on a large freight truck. The truck will need access to your property and a place to turn around.
We’ll email you an invoice with the tracking information once your items ship.
You are responsible for receiving the shipment
The freight company will call you to schedule a delivery appointment. You, or a representative, must be present and assist in offloading. Please follow these steps:
1. Inspect your shipment before the driver leaves
• Check the driver’s delivery receipt
• Have the driver cut any shrink wrap so you can count boxes and check them for damage
• If any boxes are missing or there is any damage, such as torn, crushed, or punctured boxes, NOTE it on the delivery receipt. The Driver has the right to inspect the shipment.
If damage is not noted on the delivery receipt, we will be unable to help you. You will be responsible to file the claim and prove the damage occurred during shipment.
2. Accept the entire shipment. If there is any damage or missing boxes, call Premier Equestrian and we will take it from there. Please call within 72 hours of the delivery. All damaged products will be replaced immediately and we will file a freight claim. Please photograph the damaged packages before opening the items. This will assist us in making a claim.
Refusing your delivery can create timely delays!
100% Customer Satisfaction Guarantee
If you are not satisfied with your products, for any reason, just return them to us within 30 days from the date of receipt, and we will cheerfully refund your money, less shipping charges, 5% restocking fee, and the 3% merchant Credit Card fee. If the product being returned requires us to clean or repair it we will obviously ask you to pay for the work. We want you to be satisfied and we go to great lengths to make our customers happy.
When will my order ship?
Our goal is to ship all orders within 7 days. Sometimes it does take longer. The challenge is that many of our products are built to order. Larger orders (like jump courses) may require additional time. We are investing in additional resources to achieve our turn around goal. Just ask about the current production schedule upon placing your order.
Cancellation
You may cancel your order at anytime prior to shipping. There will be a 5% restocking fee, if you cancel prior to shipping (this covers our handling costs). If you decide to cancel after your order has been shipped, you will be responsible for all shipping charges, the 3% merchant Credit Card fee, and the 5% restocking fee.
World-Wide Shipping
Premier Equestrian is located in the USA and most of our products are manufactured in the USA. We’re excited about expanding our business into other countries.
Shipping charges are for the contiguous United States only, unless specifically stated on the item. We encourage our customers to use our International Checkout service, but be advised that some additional shipping charges may be assessed and will have to be paid prior to shipping, depending on your location.
If you have your own broker that you would like to use, let us know, and then send your order information to them and have them fax the clearance form to us at 801-566-4112.
Canadian Shipping
Canadian orders will incur additional taxes and broker fees. Additional freight charges may also apply. If you are processing your order online, our office will contact you directly to collect any additional fees. Please contact our office at 800-611-6109 or 801-446-1857 to inquire about these fees and taxes.
To process your order online just click the International Checkout button on the checkout page, or call us at 801-446-1857.
If you have your own broker that you would like to use, let us know, and then send your order information to them and have them fax the clearance form to us at 801-566-4112.
Read more about Shipping and Warranty
Reviews
There are no reviews yet.