Before the Driver Leaves:
4. Accept the entire delivery so the driver can leave.
Photograph damaged packages and call Premier Equestrian within 72 hrs. (800-611-6109). We will file a freight claim and replace damaged products.
Please call us if you have any questions or concerns and we will do our best to accommodate.
If the packages are delivered while you’re away and there is damage, please contact us immediately. Photograph the damaged packages before opening. This will assist us in making a claim.
Includes items over 8 ft. long or that weigh more than 75lbs.
The freight truck will need access to your property and a place to turn around. The freight company will call you to schedule a delivery appointment. You, or a representative, must be present and assist in offloading.