Delivery Terms & Information

This page contains crucial information for proper delivery of your items!

Before your order ships, you must agree to the disclaimer at the bottom of this page that you’ve read and understand the delivery process. If you have any concerns, please call us immediately at 800-611-6109 or 801-446-1857.

Freight Delivery Truck Access

Please call us if you have any questions or concerns and we will do our best to accommodate.

• A freight truck between 28 – 53 feet long will deliver your product(s). You’ll receive tracking information with an ESTIMATED delivery date.
• The shipping company will call you 24 hrs. before delivery. At that time please give them any special access instructions or directions.
• The truck will need access to your property and a place to turn around. If you have a dirt road or limited access, please let us know so we can make arrangements prior to delivery.

Delivery Instructions for
Dressage Arenas

• Crate Arrival: To alleviate damage during transit, your dressage arena has the rails and cones on separate pallets.
• Offloading: The rails and cones will need to be offloaded by hand in their respective cartons.  The driver should help facilitate the offload.
• Inspect Freight: Please make sure to inspect the freight for any obvious damage before the driver leaves. If there is damage, accept the cargo, sign the delivery receipt “damaged” and call Premier at 800-611-6109.  From there, we will file the freight claim on your behalf.

Scroll down to agree to terms.
We will then process your order for shipping.

Delivery Instructions for
Groomers & Water Wagon

DELIVERY DETAILS

• Crate Arrival: Your product will arrive fully assembled within a wooden crate to prevent damage during transit.
• Offloading: Offloading the crate from the truck is your responsibility. You will need a forklift or a tractor with forks. In some cases, a lift gate can assist in lowering the pallet to the ground.
• Forklift Requirements: Please arrange for a forklift or tractor with a lift capacity suitable for the weight of your product (see below).
• Inspect Freight: Inspect the freight for any obvious damage before the driver leaves. If there is damage, accept the cargo, sign the delivery receipt as “damaged,” and call Premier at 800-611-6109. We will file the freight claim on your behalf.
• Crate Opening: Opening the crate requires a hammer and prybar.

CRATE DETAILS

Please arrange for a forklift or tractor with a lift capacity suitable for the weight of your product.

Groomer Delivery:

Crate Dimensions: 90” x 90” x 60”
Crate Weight: 1,400 lbs
Forklift Capacity: 2,000 lbs

Water Wagon Delivery:

Crate Dimensions: 122” x 84” x 74”
Crate Weight: 2,050 lbs
Forklift Capacity: 2,400 lbs

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We will then process your order for shipping.

Delivery Instructions for
Footing, Rubber Pavers & Geo Grid

DELIVERY DETAILS

• Truck Arrival: In most instances, the delivering freight truck will come with a lift gate, and the driver will offload the pallets to the ground level. The driver needs a hard-packed surface like concrete or asphalt to do this. The driver will only get the pallets off the truck; you are responsible for moving them to their final location on your property. Discuss any concerns regarding accessibility with your sales representative.
• Forklift Requirements: Please arrange for a forklift or tractor with a lift capacity suitable for the weight of your product (see below).
• Full Truckloads or Larger Shipments: Your sales representative will discuss exactly what needs to be in place to receive the freight truck. In most cases, you will need a forklift, pallet jack, and offloading help.
  • For Footing (exceeding 12 pallets)
  • For Rubber Paver (exceeding 9 pallets)
  • For Geo Grid (exceeding 12 pallets)
• Inspect Freight: Inspect the freight for any obvious damage before the driver leaves. If there is damage, accept the cargo, sign the delivery receipt as “damaged,” and call Premier at 800-611-6109. We will file the freight claim on your behalf.

PALLET WEIGHTS

Please arrange for a forklift or tractor with a lift capacity suitable for the weight of your product.

Footing: 2,300 lbs

Rubber Pavers: 2,600 lbs

Geo Grid: 800 lbs

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We will then process your order for shipping.

Footing Installation Disclaimer

Premier Equestrian offers footing amendments and we can recommend a footing solution that will work for you and your budget, enabling you to have a great footing for a fraction of the cost of competing products or arena builders. However, choosing the correct sand and particle size is your responsibility and results may vary depending on what is available in your area and the quality of your installation. Premier Equestrian is not responsible or liable for your installation.

PREMIER EQUESTRIAN DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO ANY SERVICE OR PRODUCT, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR REPRESENTATIONS CONCERNING MERCHANT ABILITY.

Terms and Conditions

Premier Equestrian, Inc. (“Premier Equestrian”) provides recommendations for a footing solution to fit you and your budget solely for your convenience. Any recommendation made by Premier Equestrian is governed by the following Terms and Conditions. You hereby unconditionally consent and agree to follow these Terms and Conditions and to be bound by them. In accepting these Terms and Conditions, you certify that you are 18 years of age or older or that if you are at least 14 years old you are using this Website solely under the supervision of a parent or legal guardian who by such use gives their consent to be bound by these Terms and Conditions. Premier Equestrian’s goal is to provide our customers with great footing for a fraction of the cost of competing products or arena builders. However, the selection of the correct sand and particle size is solely your responsibility and results may vary depending on what is available in your area and the manufacturer of the sand. The quality of your installation also will affect the viability of any recommendation made by Premier Equestrian. Accordingly, Premier Equestrian is not responsible or liable for the selection of the correct sand or the installation of the footing solution.

Disclaimers

FOOTING SOLUTION RECOMMENDATIONS ARE PROVIDED BY PREMIER EQUESTRIAN ON AN “AS IS” WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED; TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, PREMIER EQUESTRIAN DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY AND ALL IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, PREMIER EQUESTRIAN DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY FOOTING SOLUTION RECOMMENDATIONS OFFERED BY PREMIER EQUESTRIAN. YOU ACKNOWLEDGE, BY YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS, THAT YOUR USE OF ANY FOOTING SOLUTION RECOMMENDATION IS AT YOUR SOLE RISK AND THAT PREMIER EQUESTRIAN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY FOOTING SOLUTION RECOMMENDATION. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF ANY FOOTING ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS OF USE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

UNDER NO CIRCUMSTANCES, OR UNDER ANY LEGAL OR EQUITABLE THEORY, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, SHALL PREMIER EQUESTRIAN, OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES, WHETHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL OR OTHERWISE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INSTALLATION OF FOOTING. PREMIER EQUESTRIAN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE PURCHASE OR USE OF PRODUCTS OFFERED FOR SALE ON THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. SOME STATES MAY LIMIT THE ABILITY OF VENDORS TO DISCLAIM IMPLIED WARRANTIES; THEREFORE THE LANGUAGE OF THIS PARAGRAPH MAY NOT APPLY TO YOU.

THIS COMPREHENSIVE LIMITATION OF LIABILITY APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTUOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF PREMIER EQUESTRIAN HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF PREMIER EQUESTRIAN UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

These Terms and Conditions shall be governed by and construed under Utah law without regard to conflicts of law provisions. You further agree that any action or proceeding arising out of or related to any footing solution recommendation, or these Terms and Conditions shall be brought in the state or federal courts of Utah and you hereby consent to the exclusive personal jurisdiction of such courts.

These Terms and Conditions represent the complete agreement between the parties and supersede all prior agreements and representations between them. Headings used in these Terms and Conditions are for reference purposes only and in no way define or limit the scope of the section.

Return Policy

Footing: Installed footing is non-returnable. Footing bales on pallets are subject to discretion. Please contact us at 800-611-6109.

Please Agree to Delivery and Installation Terms

For freight deliveries, you must agree that you’ve read and understand the delivery process before we ship your order. If you have any concerns, please call us immediately at 800-611-6109 or 801-446-1857.

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By agreeing to Premier Equestrian’s Terms and Conditions, we will be able to process your order. If you disagree, we will contact you to discuss other options.

Receiving Your Ground Delivery

This page contains crucial information for proper delivery of your items shipped via ground!

Ground Delivery Truck

Please call us if you have any questions or concerns and we will do our best to accommodate.

If the packages are delivered while you’re away and there is damage, please contact us immediately. Photograph the damaged packages before opening. This will assist us in making a claim.

Before the Driver Leaves:

1. Count your boxes against the delivery receipt

2. Check for damage.

3. Notate missing or damaged boxes on the delivery receipt.

We can’t help you if damage and/or missing items aren’t noted on the driver’s delivery receipt. You will have to file the claim and prove this occurred during shipment.

4. Accept the entire delivery so the driver can leave.

Photograph damaged packages and call Premier Equestrian within 72 hrs. (800-611-6109). We will file a freight claim and replace damaged products.

100% Customer Satisfaction Guarantee

If you are not satisfied with your products, for any reason, just return them to us within 30 days from the date of receipt, and we will cheerfully refund your money, less shipping charges, 5% restocking fee, and the 3% merchant Credit Card fee. If the product being returned requires us to clean or repair it we will obviously ask you to pay for the work. We want you to be satisfied and we go to great lengths to make our customers happy.

When will my order ship?

Our goal is to ship all orders within 7 days. Sometimes it does take longer. The challenge is that many of our products are built to order. Larger orders (like jump courses) may require additional time. We are investing in additional resources to achieve our turn around goal. Just ask about the current production schedule upon placing your order.

Cancellation

You may cancel your order at anytime prior to shipping. There will be a 5% restocking fee, if you cancel prior to shipping (this covers our handling costs). If you decide to cancel after your order has been shipped, you will be responsible for all shipping charges, the 3% merchant Credit Card fee, and the 5% restocking fee.

World-Wide Shipping

Premier Equestrian is located in the USA and most of our products are manufactured in the USA. We’re excited about expanding our business into other countries. 

Shipping charges are for the contiguous United States only, unless specifically stated on the item. We encourage our customers to use our International Checkout service, but be advised that some additional shipping charges may be assessed and will have to be paid prior to shipping, depending on your location.

If you have your own broker that you would like to use, let us know, and then send your order information to them and have them fax the clearance form to us at 801-566-4112.

Canadian Shipping

Canadian orders will incur additional taxes and broker fees. Additional freight charges may also apply. If you are processing your order online, our office will contact you directly to collect any additional fees. Please contact our office at 800-611-6109 or 801-446-1857 to inquire about these fees and taxes.

To process your order online just click the International Checkout button on the checkout page, or call us at 801-446-1857.

If you have your own broker that you would like to use, let us know, and then send your order information to them and have them fax the clearance form to us at 801-566-4112.

Read more about Shipping and Warranty

The Premier Water Wagon is warranted for thirty six (36) months from the date of the original invoice against defects in materials and/or workmanship but only when put to the normal and designed consumer and commercial uses and in accordance with the user instruction manual provided with the Premier Water Wagon and instructions on the Premier Equestrian website or marketing materials specific to a Premier Water Wagon.

Download Warranty