This page explains shipping & delivery, offloading, and inspecting for damage.

Due to the size and weight of this product, please be prepared for delivery. If anything is a concern, call 800-611-6109 immediately.

Resources to help you:

Shipping & Delivery

COVID has slowed down shipping times. We’ll discuss exact times when you place your order. Once your order ships, we send an invoice with tracking information.

A freight truck will deliver your Premier Water Wagon and can be up to 53′ long. The trucking company will call to schedule an appointment for delivery. When speaking to the trucking company, talk to them about the size of the truck and how to get in and out of your property.

blue freight truck

Offloading the Water Wagon

The Premier Water Wagon is delivered inside a palleted crate. Unless you previously arranged for roll off services, offloading from the truck is your responsibility.

What You’ll Need for Offloading:

We suggest using a tractor with forks/bucket or a forklift. If you paid for a liftgate, this can assist with lowering tools to the ground.

blue forklift and tractor

Inspect the delivery before the driver leaves.

We cannot help you if damage isn’t noted on the driver’s delivery receipt. You will have to file the claim and prove the damage occurred during shipment.

Damage to the pallet or packaging doesn’t necessarily mean your Water Wagon is damaged. If you suspect hidden damage, indicate ‘possible damage’ on the delivery slip. Sign to receive it, then photograph the damage and call us.

For major damage, contact Premier Equestrian at 800-611-6109 immediately.

signing for delivery