Did you buy a 20×40 meter arena or training kit and now want to upgrade to a complete 20×60 meter arena? Select your package above. If you purchased a training kit prior to 2018, please call us for upgrade packages at 800-611-6109
Arenas ship within 10-14 days.
If you need your arena for an event or deadline, please factor in an additional two weeks for production and shipping.
Arenas ship within 10-14 business days of your order.
Please Note: If you need your arena for an event or deadline, factor in an additional two weeks for production and shipping.
Dressage Arenas ship free in the contiguous U.S.
Premier Equestrian is based in the USA. We are an importer into Canada and are happy to ship any of our items into Canada.
You can place your order directly on our site. Just click the proceed to checkout button.
Please note: Canadian orders will incur additional fees for taxes and broker fees, and additional freight charges may apply. Our office will contact you directly to collect the additional fees.
If you would like to know prior to checkout what those fees will be please contact our office at 800-611-6109 or 801-446-1857.
Premier Equestrian is located in the USA. Most of our products are manufactured in the USA. We are excited about expanding our business into other countries and we export our products all over the world.
If you reside outside the USA, simply by place your items in the cart and when you get to the check out page please click the International Checkout button to process your order.
We will email you a copy of your invoice, which will also contain the tracking information for that shipment, on the day that your order ships. Some items ship from separate locations, so the invoice will only include those items that are shipping together. This does not mean that the items not shipped are backordered. If we are aware that an item is backordered, we will do our best to notify you immediately.
You are responsible for receiving the shipment.
The freight line will call to make a delivery appointment so be sure to provide a good telephone number for this purpose. Someone will need to meet the truck, inspect the items and sign for the delivery. Freight may be returned or storage charges may accrue if not received within 72 hours of notification. FedEx Freight’s number is 866-393-4585.
If there is any sign of damage, accept the shipment, but make sure that you indicate that there is damage on the delivery receipt before you sign for it.
If you do not make note of the damage on the delivery receipt, we will be unable to file a freight claim, or send you replacement items free of charge. You will have to pay for the replacement items and shipping, and file a claim with the freight line yourself.
If there is damage, call us within one week with a list of items that were damaged so we can ship replacements out to you.
Upon receiving a shipment
- Inspect shipment for damage. Torn, crushed boxes, punctured boxes, etc.
- If there are any signs of damage, note it on the delivery receipt.
- Accept all of the shipment.
- Call Premier Equestrian within one week to report damage.
- If any part of the shipment is damaged, we will ship replacements immediately and file a freight claim
100% Customer Satisfaction Guarantee
If you are not satisfied with your products, for any reason, just return them to us within 30 days from the date of receipt, and we will cheerfully refund your money, less shipping charges, 5% restocking fee, and the 3% merchant Credit Card fee. If the product being returned requires us to clean or repair it we will obviously ask you to pay for the work. We want you to be satisfied and we go to great lengths to make our customers happy.
You may cancel your order at anytime prior to shipping. There will be a 5% restocking fee, if you cancel prior to shipping (this covers our handling costs). If you decide to cancel after your order has been shipped, you will be responsible for all shipping charges, the 3% merchant Credit Card fee, and the 5% restocking fee.