3. Notate missing or damaged boxes on the delivery receipt.
We can’t help you if damage and/or missing items aren’t noted on the driver’s delivery receipt. You will have to file the claim and prove this occurred during shipment.
4. Accept the entire delivery so the driver can leave.
Photograph damaged packages and call Premier Equestrian within 72 hrs. (800-611-6109). We will file a freight claim and replace damaged products.
Truck Size:
Please call us if you have any questions or concerns and we will do our best to accommodate.
Ground Shipments
If the packages are delivered while you’re away and there is damage, please contact us immediately. Photograph the damaged packages before opening. This will assist us in making a claim.
Freight Shipments
Includes items over 8 ft. long or that weigh more than 75lbs.
The freight truck will need access to your property and a place to turn around. The freight company will call you to schedule a delivery appointment. You, or a representative, must be present and assist in offloading.
Delivery Disclaimer
You must agree that you’ve read and understand the delivery process before we ship your order. If you have any concerns, please call us immediately at 800-611-6109 or 801-446-1857.
We will email you a paid invoice with tracking when your order ships. If you haven’t received your order within 14 days of receiving that email, please contact us at 800-611-6109 and we will investigate.
If you haven’t received your order within 30 days of receiving that email and you have not notified us, we cannot help you recover your lost shipment.
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100% Customer Satisfaction Guarantee
If you are not satisfied with your products, for any reason, just return them to us within 30 days from the date of receipt, and we will cheerfully refund your money, less shipping charges, 5% restocking fee, and the 3% merchant Credit Card fee. If the product being returned requires us to clean or repair it we will obviously ask you to pay for the work. We want you to be satisfied and we go to great lengths to make our customers happy.
When will my order ship?
Our goal is to ship all orders within 7 days. Sometimes it does take longer. The challenge is that many of our products are built to order. Larger orders (like jump courses) may require additional time. We are investing in additional resources to achieve our turn around goal. Just ask about the current production schedule upon placing your order.
Cancellation
You may cancel your order at anytime prior to shipping. There will be a 5% restocking fee, if you cancel prior to shipping (this covers our handling costs). If you decide to cancel after your order has been shipped, you will be responsible for all shipping charges, the 3% merchant Credit Card fee, and the 5% restocking fee.
World-Wide Shipping
Premier Equestrian is located in the USA and most of our products are manufactured in the USA. We’re excited about expanding our business into other countries.
Shipping charges are for the contiguous United States only, unless specifically stated on the item. We encourage our customers to use our International Checkout service, but be advised that some additional shipping charges may be assessed and will have to be paid prior to shipping, depending on your location.
If you have your own broker that you would like to use, let us know, and then send your order information to them and have them fax the clearance form to us at 801-566-4112.
Canadian Shipping
Canadian orders will incur additional taxes and broker fees. Additional freight charges may also apply. If you are processing your order online, our office will contact you directly to collect any additional fees. Please contact our office at 800-611-6109 or 801-446-1857 to inquire about these fees and taxes.
To process your order online just click the International Checkout button on the checkout page, or call us at 801-446-1857.
If you have your own broker that you would like to use, let us know, and then send your order information to them and have them fax the clearance form to us at 801-566-4112.
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