3. Notate missing or damaged boxes on the delivery receipt.
We can’t help you if damage and/or missing items aren’t noted on the driver’s delivery receipt. You will have to file the claim and prove this occurred during shipment.
4. Accept the entire delivery so the driver can leave.
Photograph damaged packages and call Premier Equestrian within 72 hrs. (800-611-6109). We will file a freight claim and replace damaged products.
Truck Size:
Please call us if you have any questions or concerns and we will do our best to accommodate.
Ground Shipments
If the packages are delivered while you’re away and there is damage, please contact us immediately. Photograph the damaged packages before opening. This will assist us in making a claim.
Freight Shipments
Includes items over 8 ft. long or that weigh more than 75lbs.
The freight truck will need access to your property and a place to turn around. The freight company will call you to schedule a delivery appointment. You, or a representative, must be present and assist in offloading.
Delivery Disclaimer
You must agree that you’ve read and understand the delivery process before we ship your order. If you have any concerns, please call us immediately at 800-611-6109 or 801-446-1857.
We will email you a paid invoice with tracking when your order ships. If you haven’t received your order within 14 days of receiving that email, please contact us at 800-611-6109 and we will investigate.
If you haven’t received your order within 30 days of receiving that email and you have not notified us, we cannot help you recover your lost shipment.
