This page contains crucial information for proper delivery of your items shipped via ground!
Ground Delivery Truck
Please call us if you have any questions or concerns and we will do our best to accommodate.
If the packages are delivered while you’re away and there is damage, please contact us immediately. Photograph the damaged packages before opening. This will assist us in making a claim.
Before the Driver Leaves:
1. Count your boxes against the delivery receipt
2. Check for damage.
3. Notate missing or damaged boxes on the delivery receipt.
We can’t help you if damage and/or missing items aren’t noted on the driver’s delivery receipt. You will have to file the claim and prove this occurred during shipment.
4. Accept the entire delivery so the driver can leave.
Photograph damaged packages and call Premier Equestrian within 72 hrs. (800-611-6109). We will file a freight claim and replace damaged products.
