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Warranty & Shipping

General Information

100% Customer Satisfaction Guarantee

If you are not satisfied with your products, for any reason, just return them to us within 30 days from the date of receipt, and we will cheerfully refund your money, less shipping charges,5% restocking fee, and the 3% merchant Credit Card fee. If the product being returned requires us to clean or repair it we will obviously ask you to pay for the work. We want you to be satisfied and we go to great lengths to make our customers happy.

Ordering

You may order on-line, by phone, fax, or mail. If you have any questions about our products please call. We are available Monday through Friday, 8:00 a.m. – 5:00 p.m. (MTS). After hours, leave a message and we will call you back. We check message frequently on this line.

Payment

We accept all major credit cards, personal checks, wire transfers, gold bricks, and the occasional horse trade. In most cases payment is required before shipping.

When will my order ship?

Our goal is to ship all orders within 7 days. Sometimes it does take longer. The challenge is that many of our products are built to order. Larger orders (like jump courses) may require additional time. We are investing in additional resources to achieve our turn around goal. Just ask about the current production schedule upon placing your order.

Shipping

We ship by Federal Express or UPS (ground and freight), depending upon the size of your order. Footing products will generally require equipment for unloading. Many of our products include free freight for those products that don’t we have excellent shipping rates and will get you the lowest freight price possible for the product you order. Click on the shipping tab above for more information.

Cancellation

You may cancel your order at anytime prior to shipping. There will be a 5% restocking fee, if you cancel prior to shipping (this covers our handling costs). If you decide to cancel after your order has been shipped, you will be responsible for all shipping charges, the 3% merchant Credit Card fee, and the 5% restocking fee.

Product Warranty

PVC Material – UV Guarantee

There is a 5-year guarantee on all our PVC material against yellowing, chalking, or fading due to UV damage. If this happens we will replace your product at no charge.

PVC Material – Breakage Guarantee

There is a 5-year warranty against breakage on all PVC Products under normal use and conditions. (This does exclude heavy equipment and transportation damage). Return the broken parts to Premier Equestrian and we will replace the broken part(s). If it is not possible to return just the broken pieces, send us a detailed photograph of the damage and we will send you a replacement item. The customer will be responsible for shipping costs of the replacement item.

Polyethylene (HDPE) Materials

There is a 5-year warranty for both UV damange and breakage under normal use and conditions. (This does exclude heavy equipment and transportation damage). Return the broken parts to Premier Equestrian and we will replace the broken part(s). If it is not possible to return just the broken pieces, send us a detailed photograph of the damage and we will send you a replacement item. The customer
wil be responsible for shipping costs of the replacement item.

Vinyl Lettering and adhesives

Adhesives on vinyl are guaranteed for 5 years, this includes Vinyl applications of letters, vinyl stripes, and material. Under normal use and normal exposure to UV.

Rock Facades

There is a 5-year warranty on Premier PolyPro rock facades, warranty includes breakage and discoloration under normal use and conditions. (This does exclude heavy equipment and transportation damage). Return the broken parts to Premier Equestrian and we will replace the broken part(s). If it is not possible to return just the broken pieces, send us a detailed photograph of the damage and we will
send you a replacement item. The customer wil be responsible for shipping costs of the replacement item.

Burlingham Sports

Burlingham Sports items have a one year warranty from the manufacturer. Products purchased through Premier Equestrian have an additional one year warranty, for a total of two years. *For cleaning and maintenance, use a mild soap and water. Solvents and harsh chemicals can damage polymers. The bottom line is that we build our products to last. We will do what we can to help you to get the most life out of your Premier Equestrian products as possible.

Premier Groomers

The Premier Pro Groomer, Premier Mini Pro Groomer, and Premier Groomer come with a limited warranty. Click to learn more.

Shipping Small Items

FedEx or UPS Ground

Any item that weighs more than four pounds, but is too small for freight, will ship via FedEx or UPS Ground. We will e-mail you a copy of your invoice and tracking information on the day your order ships. The order will be left at your door if no one is there when FedEx arrives. No signature is required.

US Mail (domestic)

Items that weigh less than four pounds will be shipped via US Mail. Some items will go First Class (3-5 business days). Books, tapes and DVDs will be sent via US Media Mail (6-10 business days).

Shipping Freight Items

Tracking information

We will email you a copy of your invoice, which will also contain the tracking information for that shipment, on the day that your order ships. Some items ship from separate locations, so the invoice will only include those items that are shipping together. This does not mean that the items not shipped are backordered. If we are aware that an item is backordered, we will do our best to notify you immediately.

You are responsible for receiving the shipment.

The freight line will call to make a delivery appointment so be sure to provide a good telephone number for this purpose. Someone will need to meet the truck, inspect the items and sign for the delivery. Freight may be returned or storage charges may accrue if not received within 72 hours of notification. FedEx Freight’s number is 866-393-4585.

If there is any sign of damage, accept the shipment, but make sure that you indicate that there is damage on the delivery receipt before you sign for it.

If you do not make note of the damage on the delivery receipt, we will be unable to file a freight claim, or send you replacement items free of charge. You will have to pay for the replacement items and shipping, and file a claim with the freight line yourself.

If there is damage, call us within one week with a list of items that were damaged so we can ship replacements out to you.

Upon receiving a shipment

1. Inspect shipment for damage. Torn, crushed boxes, punctured boxes, etc.
2. If there are any signs of damage, note it on the delivery receipt.
3. Accept all of the shipment.
4. Call Premier Equestrian within one week to report damage.
5. If any part of the shipment is damaged, we will ship replacements immediately and file a freight claim

Shipping International Items

Books, Tapes and DVDs

Books, tapes and DVDs will be shipped via United States Mail, First Class and can take 2-6 weeks for delivery.

Items under 70 lbs, and less than $1,600 value

These items will incur additional shipping charges. They will be shipped via US Mail Parcel Post, 2-3 weeks delivery and applicable taxes and duties will be collected from you by your postal service.

Items over 70 lbs, or more than $1,600 value

These items must be cleared through customs prior to shipping. To assist you, we will send a copy of your order to our broker who will contact you to arrange for payment of GST and other applicable taxes. They will also charge a brokerage fee.

If you have your own broker that you would like to use, let us know, and then send your order information to them and have them fax the clearance form to us at 801-566-4112.

Shipping charges in our shopping cart are for the contiguous United Stated only, unless specifically stated on the item. We encourage our customers to use our on-line service, but be advised that some additional shipping charges may be assessed and will have to be paid prior to shipping, depending on your location.

Privacy Policy

This privacy notice discloses the privacy practices for http://www.PremierEquestrian.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected rom you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuseof your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 801-446-1857 or mark@premierequestrian.com

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

TERMS AND CONDITIONS

Premier Equestrian, LLC (“Premier Equestrian”) provides this Website solely for your convenience. This Website is governed by the following Terms and Conditions. Any use of this Website constitutes an unconditional consent and agreement by you to follow these Terms and Conditions and to be bound by them. If you do not agree with any of these Terms and Conditions, please do not use this Website.

YOUR ACCESS AND USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT AND CONSENT TO THE TERMS AND CONDITIONS OF THIS WEBSITE, AS WELL AS ANY AND ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF UTAH.

You further agree to use this Website and any service at your sole risk. Premier Equestrian and/or its affiliates shall have no liability to you for any content on this Website that may be deemed offensive, indecent, or objectionable.

In accepting these Terms and Conditions, you certify that you are 18 years of age or older or that if you are at least 14 years old you are using this Website solely under the supervision of a parent or legal guardian who by such use gives their consent to be bound by these Terms and Conditions. Premier Equestrian does not knowingly collect personal information about children under the age of 14 without prior parental consent. If you are a parent or legal guardian agreeing to these Terms and Conditions for the benefit of a child 14 years and older, you are fully responsible for his or her use of this Website, including all financial charges and legal liability that such child may incur.

All software, all text, programs, products, processes, technology, content and other materials all of the page headers, images, illustrations, graphics, audio clips, animation, sounds, video clips and text, used on this Website are the property of Premier Equestrian and subject to protection under U.S. and international intellectual property laws. Any reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this Website is strictly prohibited. Access to this Website does not confer and shall not be considered as conferring upon anyone any license to use any content of the Website.

Any reference to the names, marks, products or services of third parties, or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply Premier Equestrian’s endorsement, sponsorship or recommendation of such third party, its information, products or services. The practices or policies of any such third party, or the content of any such third party sites, are accessed entirely at your own risk. Premier Equestrian makes no representation whatsoever with respect to such third party sites.
Any attempt to violate the security of this Website is strictly prohibited, including, without limitation, any of the following:

  • Accessing data not intended for your use or logging onto a server or an account that you are not authorized to access;
  • Attempting to scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
  • Attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing;”
  • Sending unsolicited email, including promotions and/or advertising of products or services;
  • Attempting to obtain products not properly ordered or fully paid for;
  • Harassing the Website owner or its users; or
  • Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

 

A VIOLATION OF SYSTEM AND NETWORK SECURITY MAY RESULT IN CIVIL AND/OR CRIMINAL LIABILITY. Premier Equestrian will aggressively investigate any such occurrences that may involve such violations and may involve, and cooperate, in Premier Equestrian’s sole and absolute discretion, unless ordered by law otherwise, with law enforcement authorities in prosecuting any users who are involved in any such violations.

Premier Equestrian reserves the right to refuse any order for any reason whatsoever and will contact you if any order is refused or canceled.

Additionally, all billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms and Conditions. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested.

Premier Equestrian’s goal is to provide our customers with accurate pricing information, however, sometimes pricing or typographical errors may occur. Premier Equestrian cannot confirm the price of an item until after an order is placed. In the event that an item is listed at an incorrect price due to an error in pricing, Premier Equestrian reserves the right, in its sole discretion, to refuse or cancel any orders placed for that item. Prices are also subject to change without notice.

Premier Equestrian does not warrant that the description of products on this Website is accurate. Indeed, some content may be inaccurate or incomplete. Moreover, the actual colors of a product may vary depending on your monitor. If you happen to find a product is not as it is described, your sole remedy is to return the product in unused condition.
The submission of any stories, comments, feedback, reviews, letters, suggestions, ideas, and/or all other submissions submitted or offered to Premier Equestrian, whether through this Website, by telephone, e-mail or otherwise submitted or offered, grants to Premier Equestrian a royalty-free, irrevocable, transferable right and license to use such comments however Premier Equestrian desires.
You hereby agree to indemnify, defend and hold harmless Premier Equestrian and/or its affiliates from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees and court costs, arising from or related to your use of this Website or any breach by you of these Terms and Conditions.
Premier Equestrian reserves the right to terminate these Terms and Conditions at any time, and may do so immediately, without notice, thereby denying you access to this Website.

DISCLAIMERS

THIS WEBSITE IS PROVIDED BY PREMIER EQUESTRIAN ON AN “AS IS” “AS AVAILABLE” BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE; OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, PREMIER EQUESTRIAN DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, PREMIER EQUESTRIAN DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK AND THAT PREMIER EQUESTRIAN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS OF USE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

WITHOUT LIMITING THE FOREGOING, PREMIER EQUESTRIAN SPECIFICALLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE INFORMATION ON THIS WEBSITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THIS WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

WITHOUT LIMITING THE FOREGOING, PREMIER EQUESTRIAN SPECIFICALLY DISCLAIMS ANY LIABILITY AS TO THE ACCURACY OR COMPLETENESS OF EACH ITEM DESCRIPTION. ALL PRODUCT DESCRIPTIONS ORIGINATE FROM THE MANUFACTURER OF THE ITEM.
PREMIER EQUESTRIAN ASSUMES NO RISK OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT PROVIDED ON THIS WEBSITE.

PRODUCT INFORMATION OBTAINED THROUGH THIS WEBSITE IS OBTAINED FROM CLAIMS MADE BY THE PRODUCT’S MANUFACTURER. ON OCCASION MANUFACTURERS MAY ALTER THEIR LABELS SO ACTUAL PRODUCT PACKAGING AND MATERIALS MAY CONTAIN DIFFERENT INFORMATION THAN THAT SHOWN ON THIS WEBSITE, THUS PREMIER EQUESTRIAN DOES NOT GUARANTEE OR ENSURE THE ACCURACY, COMPLETENESS OR TIMELINESS OF ANY PRODUCT INFORMATION. PREMIER EQUESTRIAN RECOMMENDS THAT YOU DO NOT SOLELY RELY ON THE INFORMATION PRESENTED AND THAT YOU ALWAYS READ LABELS, WARNINGS, AND DIRECTIONS BEFORE USING OR CONSUMING A PRODUCT. PLEASE CONTACT THE MANUFACTURER FOR ADDITIONAL INFORMATION ABOUT A PRODUCT.

PREMIER EQUESTRIAN ASSUMES NO LIABILITY FOR INACCURACIES OR MISSTATEMENTS ABOUT PRODUCTS.
UNDER NO CIRCUMSTANES, OR UNDER ANY LEGAL OR EQUITABLE THEORY, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, SHALL PREMIER EQUESTRIAN, OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES, WHETHER SPECIAL, INCIDENTAL OR CONSEQUENTIOL OR OTHERWIWSE ARISING OUT OF OR IN CONNECTION WITH THE USE OF, INABILITY TO USE, OR MALFUNCTION OF THIS WEBSITE. PREMIER EQUESTRIAN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE PURCHASE OR USE OF PRODUCTS OFFERED FOR SALE ON THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. SOME STATES MAY LIMIT THE ABILITY OF VENDORS TO DISCLAIM IMPLIED WARRANTIES; THEREFORE THE LANGUAGE OF THIS PARAGRAPH MAY NOT APPLY TO YOU.

THIS COMPREHENSIVE LIMITATION OF LIABILITY APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF PREMIER EQUESTRIAN HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF PREMIER EQUESTRIAN UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

IF YOU ARE DISSATISFIED WITH THIS WEBSITE OR ANY CONTENT ON THE SITE, OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

These Terms and Conditions shall be governed by and construed under Utah law without regard to conflicts of law provisions. Your further agree that any action or proceeding arising out of or related to the use of this Website, or these Terms and Conditions shall be brought in the state or federal courts of Utah and you hereby consent to the exclusive personal jurisdiction of such courts.

These Terms and Conditions represent the complete agreement between the parties and supersede all prior agreements and representations between them. Headings used in these Terms and Conditions are for reference purposes only and in no way define or limit the scope of the section.

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