Tote Tray

Receiving Your Delivery

This page contains crucial information for proper delivery of your items!

Keep Reading

Before the Driver Leaves:

1. Count your boxes against the delivery receipt

2. Check for damage.

3. Notate missing or damaged boxes on the delivery receipt.

We cannot help you if damage is not noted on the driver’s delivery receipt. You will have to file the claim and prove the damage occurred during shipment.

4. Accept the entire delivery so the driver can leave.

Photograph damaged packages and call Premier Equestrian within 72 hrs. (1-800-611-6109)

Damaged products will be replaced immediately and we will file a freight claim.

Truck Size:

Ground Shipments

If the packages are delivered while you’re away and there is damage, please contact us immediately. Photograph the damaged packages before opening. This will assist us in making a claim.

Freight Shipments

Includes items over 8 ft. long or that weigh more than 75lbs.

The freight truck will need access to your property and a place to turn around. The freight company will call you to schedule a delivery appointment. You, or a representative, must be present and assist in offloading.

Footing & Groomers:

Your Premier Footing and/or Groomer will be delivered on a freight truck. The truck will need access on and off your property.

For Footing Deliveries:

It’s your responsibility to get the footing off the truck. You or your contractor may need to have a pallet jack on hand and a forklift, or other equipment that can lift at least 3,000 lbs. If you are unsure about this, please contact your Premier Equestrian representative right away.

For Groomer Deliveries:

The freight truck may include a lift gate for offloading, if requested. If additional equipment is needed, your equipment will need to lift at least 1,500 lbs.

Note: 7’ and 8’ Groomers may be too large for the lift gate. In that case you will need a forklift (or equivalent) to offload your groomer. Your Premier Equestrian sales representative will alert you regarding unloading.

Contact Us

If you have any questions or concerns about the delivery process

Call 1-800-611-6109

Contact Us

100% Customer Satisfaction Guarantee

If you are not satisfied with your products, for any reason, just return them to us within 30 days from the date of receipt, and we will cheerfully refund your money, less shipping charges, 5% restocking fee, and the 3% merchant Credit Card fee. If the product being returned requires us to clean or repair it we will obviously ask you to pay for the work. We want you to be satisfied and we go to great lengths to make our customers happy.

When will my order ship?

Our goal is to ship all orders within 7 days. Sometimes it does take longer. The challenge is that many of our products are built to order. Larger orders (like jump courses) may require additional time. We are investing in additional resources to achieve our turn around goal. Just ask about the current production schedule upon placing your order.

Cancellation

You may cancel your order at anytime prior to shipping. There will be a 5% restocking fee, if you cancel prior to shipping (this covers our handling costs). If you decide to cancel after your order has been shipped, you will be responsible for all shipping charges, the 3% merchant Credit Card fee, and the 5% restocking fee.

World-Wide Shipping

Premier Equestrian is located in the USA and most of our products are manufactured in the USA. We’re excited about expanding our business into other countries. 

Shipping charges are for the contiguous United States only, unless specifically stated on the item. We encourage our customers to use our International Checkout service, but be advised that some additional shipping charges may be assessed and will have to be paid prior to shipping, depending on your location.

If you have your own broker that you would like to use, let us know, and then send your order information to them and have them fax the clearance form to us at 801-566-4112.

Canadian Shipping

Canadian orders will incur additional taxes and broker fees. Additional freight charges may also apply. If you are processing your order online, our office will contact you directly to collect any additional fees. Please contact our office at 800-611-6109 or 801-446-1857 to inquire about these fees and taxes.

To process your order online just click the International Checkout button on the checkout page, or call us at 801-446-1857.

If you have your own broker that you would like to use, let us know, and then send your order information to them and have them fax the clearance form to us at 801-566-4112.

Read more about Shipping and Warranty